Our Purpose
At CSI3, our purpose is to empower industrial organizations with resilient, secure, and future-ready Operational Technology (OT) systems. We exist to bridge the gap between legacy infrastructure and digital transformation, delivering uptime, assurance, and innovation where it matters most.
We serve as a trusted partner to manufacturers, utilities, and infrastructure providers, helping them navigate the complexities of OT environments with confidence, clarity, and control.
Our Focus
Critical Systems and Industrial Information Infrastructure CSI3 is an operational technology managed services business unit of Digital Industries. We manage the critical control system and industrial information infrastructure technologies at the heart of manufacturing and production operations in various industries including Mining, Mineral, Manufacturing, Oil & Gas, Food & Beverage, Energy, Water & Sanitation across various countries within the Sub-Saharan region.
A business with more than 10 years undivided focus, on operational technologies (OT), we are second to none in helping our clients craft their manufacturing and production technology strategies to future-proof your organisation through the 4th IR and prepare for the imminent 5th IR.
To stay competitive in today`s volatile, uncertain, complex and ambiguous business landscape, organisations with manufacturing and production operations need to consider internal improvements as a mechanism to improve efficiencies. The key to this improved business performance is often within the factory and its accurate and timely production information. Enhancing efficiency, availability and cyber security in your manufacturing and production systems maximizing the use of technology enables an organisation’s competitive advantage.
Using ITIL framework, we follow a service integration and management (SIAM) methodology where we become a single business-facing, single throat-to-choke operational technology service provider that collaborates with our clients internal team and other service providers to manage our clients OT systems.
Our clients lower their OT total cost of ownership (TCO) through our tried and tested stabilization, optimization, standardisation and innovation methodologies.
Through partnerships with major OT OEMs we provide a holistic approach to managing critical systems and industrial information infrastructure.
Our OT cyber security approach is aligned to the NIST standard which focuses on using business drivers to guide cybersecurity activities and considering cybersecurity risks as part of the organization’s risk management processes.
We are an ISO9001 and ISO45001 certified business.
Our Values
Reliability
We design and support OT systems that deliver consistent performance, even in the most demanding industrial conditions.
Security
We prioritize cyber resilience, protecting critical infrastructure from evolving threats through layered defence strategies and proactive risk management.
Collaboration
We work side-by-side with our clients’ internal teams and external partners, fostering a unified ecosystem of service excellence.
Accountability
As a business-facing OT service integrator, we take full ownership of service outcomes—ensuring transparency, governance, and measurable results.
Innovation
We embrace the principles of 4IR and 5IR to drive intelligent automation, human-centric design, and sustainable growth across industrial sectors.
