Infrastructure

OT Infrastructure encompasses the hardware and software technologies used in industrial and operational environments. It includes systems like SCADA (Supervisory Control and Data Acquisition), PLCs (Programmable Logic Controllers), industrial automation equipment, and sensors.

We manage and support all the physical and virtual workstations and servers, IIoT, EDGE, SBC, and mobile devices, operating systems, software, industrial applications, databases, network equipment, and protocols.

In addition, we provide the following infrastructure services: OT domain and access support, OT VPN and remote access, asset management and monitoring, disaster recovery, OT cybersecurity, and cloud services.

OT Systems

OT systems play a critical role in managing and controlling the physical infrastructure of various industries, contributing to increased efficiency, safety, and productivity such as:

• Distributed Control Systems (DCS)
• Supervisory Control and Data Acquisition Systems (SCADA)
• Plant and Enterprise Historian
• Plant Safety Management
• Safety Learning and Management
• Security Management
• Environmental Management
• Electrical Management
• Logistics and Tracking
• Terminal Management
• Quality Management
• Communication Management
• Building Management

Industrial Applications

Industrial applications control Operational Technology (OT) network equipment through various control and automation systems. These systems are designed to manage and optimize industrial processes, manufacturing operations, and critical infrastructure. These systems include SCADA, HMI, DCS, RTU, and IIOT technologies like Modbus, Profibus, OPC, Ethernet, IP, Redundancy, and Failover.

Clients can ensure the best possible stability and uptime in their operational environments by utilizing management services that are experts in OT industrial applications.

Physical & Virtual Architecture

OT Networks are familiar with legacy hardware and software running that are difficult to replace and upgraded for various reasons such as capital expenditure, unsupported interfacing machinery, and unavailable OEMs. With careful analysis and planning, these environments can be virtualized which will mitigate the risks of equipment failure and ensure a stable running environment.

Customer operations benefit from prolonged equipment health and minimal downtime with our exceptional proactive and reactive support services.

Operating Systems and Databases

OT environments consist of multiple Windows versions, Linux flavors, Android, iOS, MacOS, and DOS and have databases such as Microsoft SQL Server, Oracle DB, MySQL, PostgreSQL, SQLite, Microsoft Access, MariaDB, etc.

Our customers require the same attention to legacy and latest operating systems, databases, and OEM software. CSI³ understands OT environments exceptionally well and promises to deliver operational excellence to complicated OT environments.

OT Connectivity

OOT Networks are for connecting, monitoring, managing, and securing an organization's industrial operations. OT networks have standard elements like switches, routers, wireless technologies, and other purpose-built equipment that our clients want to be managed.

• OT network devices such as on rails, walls, or light poles, in cars, or even embedded within other equipment.
• OT network infrastructure may need to be resistant to shock, vibration, water, extreme temperatures, corrosive air, and chemicals.
• IIoT OT network devices such as sensors, actuators, PLCs, TRUs, HMIs and Edge devices.
• IoT machines, with protocols such as Modbus, Profinet, and Common Industrial Protocol (CIP).
• Custom network configuration for legacy workgroup computers which includes host files, adapter teaming, MAC Licence binding, Speed and Duplex settings, etc.
• Backbone, wireless PTP, mesh, and underground network design and configuration. Radio towers, broadband links, Two-way radios, dragline, and geo-system networks.
• L2 and L3 Switch and router configurations may include Network Address Translation (NAT), Access Control Lists (ACLs), Virtual Local Area Networks (VLANs), Address Resolution Protocol (ARP), subnetting, etc.

OT Industrial Connected Worker

OT Industrial Connected Worker is any software that allows OT to automate, control, and secure administrative policies on laptops, smartphones, tablets, or any other device connected to the network. It deploys corporate guidelines and certificates, on-device configurations, apps, backend software, and hardware to manage end-user devices. OT devices must be intrinsically safe, and carry certifications such as NRCS, ICASA, and DMR.

Customers benefit from organizational functionality, and security while allowing a degree of user flexibility, such as the use of BYOD. Our engineers are experienced in Microsoft Intune, VMWare Airwatch, ManageEngine MDM, Springdel, SOTI-MobileControl etc, and will tailor the environment according to our customer's needs.

OT Domain & Access

An OT domain provides centralized administration and support, scalability, and better security and control of users and computers. Active Directory Domain Services (AD DS) are the core functions in Active Directory that manage users and computers and allow sysadmins to organize the data into logical hierarchies.

Our clients require a tailored OT Domain infrastructure with different sets of governance and compliance policies than IT. Our domain experts understand OT exceptionally well and ensure smooth domain integration and support.

OT VPN & Remote Access

Remote Desktop Services (RDS) is a feature of Microsoft Windows Server that allows users to take control of remote computers, virtual machines or access OT system apps that are published in RDS over a secure network connection. A virtual private network (VPN) masks your Internet protocol (IP) address, creating a private connection from a public Wi-Fi connection. A VPN is one of the best tools for privacy and anonymity for a user connected to any public internet service because it establishes secure and encrypted connections.

Clients require an OT VPN and remote access solution that does not introduce any risk to their operations. Our expert team is skilled in various technology software such as Microsoft Windows Server, RDS, FortiClient, Citrix etc.

OT Data Management

OT Data management is a service that provides enterprises with centralized storage for disparate data sources. It is trusted operational data for data-driven decision-making and digital transformation in a distributed enterprise.

AVEVA PI System is the leading solution portfolio for collecting, enriching, storing, and accessing reliable, real-time operations data. AVEVA PI System is vendor-neutral and purpose-built for industry.

Our customers will benefit from better time management, data integrity, and availability, predictable operational states, and business intelligence.

OT Monitoring Services

An OT monitoring service consists of a central management system that can monitor equipment that interfaces with the OT network. This includes computers, servers, switches, routers, CCTV cameras etc. It detects devices and areas that requires attention and is a crucial component in reactive and proactive support.

Our customers benefits from continuous service improvement which includes improved system uptime, cost reduction, and better lifecycle management.

OT Asset Management

Asset management is the end-to-end tracking and management of OT assets to ensure that every asset is properly used, maintained, upgraded, and disposed of at the end of its lifecycle. A well-maintained asset management system is a critical component of a hardware and software lifecycle management plan.

Our clients get maximum value from the use of the assets, right-size inventory, and optimize inventory purchase decisions and strategies. Good asset management creates a high level of synergy by building relationships between people, assets, and other Configuration Items (CI) for our clients to understand the environment better.

OT Disaster Recovery Services

Backup and restore refers to technologies and practices for making periodic copies of data and applications to a separate, secondary device and then using those copies to recover the data and applications—and the business operations on which they depend—if the original data and applications are lost or damaged due to a power outage, cyberattack, human error, disaster, or some other unplanned event.

Our clients require OT systems to be online and to ensure the continuation of business with minimal production impact when devices go down. With our rigorous DR testing and established reactive and proactive OT support services, our customer operations will continue without any production impact.