About the Opportunity
You will be responsible for helping our clients efficiently from pre-sales activities and effectively implement industry solutions in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, training, and post go-live support) to both new and existing customers.
Role Reporting
The role reports to the Senior Technical Consultant/Team Lead.
Key Responsibilities
- Develop and implement technical specifications
- Understand functional specifications
- Develop and implement Program Objects
- Perform unit testing
- Support other forms of testing
- Support functional consultants in designing solutions for the gaps identified
- Have a solid grasp of the problem that needs to be solved in order to choose the appropriate software and hardware.
- Make modifications to get hardware and software to work together.
- Conduct tests to verify that their plans are working correctly.
- Do the necessary setup for the customer and work out any kinks that may arise.
- Design manuals for the employees as well as teach them to use the new technology.
- Troubleshoot unexpected problems that come up over time.
- Manage the activities of the implementation of industrial software and support team (professional services team) and continuously improve in terms of customer satisfaction and service quality.
- Deploy, configure and support our solutions to meet customer’s documented business requirements, and assist customers with end-to-end system testing and troubleshooting.
- Provide integration support such as explanation of available integration interfaces including their setup, testing, troubleshooting and after-sales support.
- Perform technical training and transfer knowledge to customer's administrators.
- Attend internal project meetings and provide status on progress of activities and deliverables.
- Work on special projects to help increase efficiencies across our technical implementations.
- Participate in system training and learn all aspects of system functionality.
- Adhere to all health, safety, environmental, and quality policies and procedures.
Qualifications
- Grade 12
- National Diploma or Bachelors degree in computer science, information systems, or a related career field
Preferred Qualifications
- Professional Certification
Experience
- Function related experience: 3–8 years
- Project experience: 3–8 years
- Awareness and knowledge of Industrial control systems including Realtime platform (AVEVA PI, Historian, System Platform) SCADA, PLC and other OT systems and their functions
Other Experience
- Demonstrated ability to work independently and collaboratively with colleagues, customers and partners.
- Excellent communication skills, organizational skills, prioritization skills, documentation skills, problem-solving and analytical skills.
- Must be a self-motivated person with a drive for continuous learning and improvement.
- Must be presentable and self-confident.
Competencies
- Technical Learning Agility
- Problem Solving & Analytical Thinking
- Customer Focus
- Quality & Attention to Detail
- Collaboration & Teamwork
- Communication
- Planning & Organisation
- Initiative & Continuous Improvement
